At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Research Expert
Why We Have This Role
In this role, you will be part of the growing Qualtrics market research community that helps some of the world’s top minds take their research to the next level. You'll be challenged in partnership with a Research Manager to come up with new and creative solutions to our clients’ most difficult research needs.
The Research Expert plays a key role during the all or part of the lifecycle of impactful research projects for strategically important clients.
How You'll Find Success
- Establishing and maintaining trusting relationships with clients, where they seek your thought-leadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently, with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
How You'll Grow
- Opportunity to expand your project management skills, gain in-depth knowledge of research methodologies, and enhance your leadership abilities.
- Structured Promotion Process
- Career Action Planning with Manager
Things You'll Do
- Work with clients to define and document stakeholder’s business requirements, understand key business challenges, and develop the customer’s vision into a value-based solution.
- Create and execute goal-driven account/program plans and provide direct oversight of assigned account portfolio. This includes setting clear project & timeline expectations with clients, managing support assignment, identifying risks & issues, and overseeing execution throughout all stages of projects.
- Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
What We're Looking For On Your Resume
- A minimum of 1 year within the custom Market Research industry
- Research experience with a wide array of product, services, brand, and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel, PowerPoint) and Google suite (Sheets, Slides)
- Bachelor's or advanced degree in business, mathematics, or the sciences.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Proficiency in English (written & oral)
What You Should Know About Our Team
Our Edge Research Services team is a collaborative and supportive group of professionals dedicated to delivering high-quality results to our clients. We foster a culture of open communication, innovation, and knowledge sharing. You will have the opportunity to work closely with subject matter experts and contribute to groundbreaking research initiatives.
Our Team's Favorite Perks And Benefits
- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program: $1,500 for an experience of your choosing (eligible after a year)
- Creative office design fostering innovation and collaboration
- Comprehensive benefits package (medical, dental, vision, life insurance, etc.)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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