Crisis Management Specialist

TDCX • Malaysia • 2d ago

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.
Maintain high level of confidentiality while performing investigations. Pre-authentication of user identity and Safe guard user & clients sensitive information.
Document investigations comprehensively through written reports. System navigation on workflow & required documentations.
Assist with escalated issues and initiate the user dispute request process. Promises and associated behaviors that will be expected to hold accountability & maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet client's professional standards.
Educate users on how to maintain security and safety.
Interface with internal communications and eloquent in writing communication.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
Ability to work with a flexible schedule and on shifts as required.
Ability to work under pressure and adapt quickly to adverse situations.
Possesses technical aptitude and the ability to pick up new technology quickly.
Experienced with policy work or help resource project management.
Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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