Contract Regional CRM Coordinator (6-months)

Shopback • Contract • Kuala Lumpur, Malaysia • 12h ago

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

This role is a 6-months contract role, supporting the regional team.

You Adventure Ahead

Develop, execute and coordinate effective CRM campaigns
Create and build html email marketing campaigns on CRM platform
Create in-app, SMS, app push marketing campaigns on CRM platform
Engage and collaborate effectively with local marketing teams and cross functional teams (Operations, Customer Service, Data, Product Marketing, Engineering) to ensure you design and execute effective customer journeys across all CRM channels.
Contribute to process improvement by flagging potential issues or enhancement opportunities.
Keep abreast of industry and competitive CRM trends to identify and develop innovative and effective marketing campaigns.

Essentials to Succeed

1 year relevant experience in campaign / marketing / project management experience, preferably within a digital / tech / e-Commerce environment, Fresh Graduates are welcome to apply.
Experience in any CRM platform is a plus
Strong analytical mindset and the ability to interpret data
Highly organized with keen attention to detail in executing multiple tasks
Highly proactive in managing stakeholders and chasing for results
Excellent communication and collaboration skills, with the ability to work effectively across teams
A self-starter, independent, motivated and result-oriented individual
Can thrive in a fast-paced, working collaboratively and adapting to changing priorities

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Flow Day Thursday (1-day a week, optional to work from home or office)

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

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